Introduction
96cvip is one of Bangladesh's most trusted online betting and lottery platforms. Earning the trust of our members is our top priority. This Privacy Policy explains in detail how 96cvip collects your personal information, the purposes for which it is used, and how it is kept secure.
By using our website or app, you are considered to have agreed to this Privacy Policy. Please read the full document carefully before registering. If you have any questions, feel free to reach out to our support team at any time.
This Privacy Policy applies to all 96cvip services, websites, mobile applications, and live chat systems. We comply with international data protection laws and the guidelines of the General Data Protection Regulation (GDPR).
96cvip never sells your personal information. Your data is used solely for providing services and ensuring security.
What Information We Collect
96cvip collects various types of information, broadly falling into two categories: what you voluntarily provide and what is automatically collected during your use of the platform.
| Data Type | Example | Reason for Collection |
|---|---|---|
| Identity Information | Full name, date of birth, gender | Account Verification & KYC |
| Contact Information | Email, phone number, address | Account Management & Support |
| Payment Information | Mobile Pay/Nagad number, transaction ID | Deposit & Withdrawal Processing |
| Identity Documents | NID, Passport, Driving License | Age & Identity Verification (KYC) |
| Gaming Activity | Betting history, win/loss records | Service Improvement & Responsible Gaming |
| Device Information | IP address, browser, OS | Security & Fraud Prevention |
Full payment card numbers and CVV codes are never stored on our servers. Payment details are processed directly by the relevant payment gateway.
How We Collect Information
96cvip collects your information through various methods. Each approach is transparent and carried out with your consent.
- Registration Form: Information you provide directly when creating an account is collected at the point of entry.
- KYC Verification: Documents are collected during the ID upload and verification process.
- Transaction Activity: Every deposit, withdrawal, and betting transaction is automatically logged.
- Cookies & Tracking: Cookies and session data are collected while you browse the website.
- Support Contact: Anything you share via live chat or email is recorded.
- Third-Party Verification: Information received from payment processors or identity verification services.
Purpose of Data Use
96cvip uses your information only for specific, legitimate purposes. We never use your data for unnecessary activities or without your consent.
- Account Management: For registration, login, password reset, and profile updates.
- Identity Verification: To complete the KYC process and confirm age.
- Payment Processing: To securely process deposits and withdrawals.
- Fraud Prevention: To detect suspicious activity and prevent money laundering.
- Customer Service: To address your complaints and queries.
- Marketing Contact: To inform you about offers and promotions, with your consent.
- Legal Obligation: To meet the requirements of regulatory authorities.
- Service Improvement: For data analysis to improve the gaming experience.
You can opt out of marketing communications at any time. Use the "Unsubscribe" link at the bottom of any email, or let our support team know.
Cookies Policy
96cvip uses cookies and similar tracking technologies on its website and app. Cookies are small data files stored on your device that help improve your browsing experience.
- Essential Cookies: Essential for login sessions and site security. Without these, the site will not function properly.
- Performance Cookies: Used to monitor and analyse site performance.
- Functionality Cookies: To remember your preferences, such as language or site settings.
- Targeting Cookies: To show you relevant offers based on your preferences (subject to your consent).
You can disable cookies at any time through your browser settings. However, turning off essential cookies may affect the functionality of certain features on the site.
Data Security
96cvip has implemented industry-leading technical and organisational measures to protect your data. Our security framework is regularly reviewed and upgraded in line with international standards.
- 256-bit SSL Encryption: All data transfers are protected with the highest standard of encryption.
- Two-Factor Authentication (2FA): An additional layer of security for account login.
- Secure Data Centers: Our servers are hosted in ISO 27001 certified data centers.
- Regular Security Audits: Regular penetration testing conducted by third-party security experts.
- Access Control: Staff can only access the data necessary to perform their specific roles.
- Data Backup: Regular encrypted backups are maintained.
If you identify any security vulnerability, please report it to support@96cvip.ws immediately. We will take prompt action.
Data Retention Period
96cvip retains your data only for as long as necessary or as required by law. Data that is no longer needed is securely deleted or anonymized after a defined period.
| Data Type | Retention Period |
|---|---|
| Account & Identity Information | 5 years after account closure |
| Financial Transaction Records | 7 years as required under AML regulations |
| Gaming Activity Logs | 3 Years |
| Support Contact | 2 years |
| Cookies Data | 30 days to 1 year (depending on type) |
| Marketing Preferences | 90 days after opt-out |
Your Data Rights
As a 96cvip user, you have the following rights over your personal data. To exercise any of these rights, please get in touch with our support team.
Right to AccessYou can find out exactly what personal data we hold about you.
Right to RectificationYou may request corrections to any inaccurate or outdated information.
Right to ErasureIn certain circumstances, you can request that your data be deleted.
Right to Restrict ProcessingYou can restrict how certain data is used.
Data PortabilityYou can request a copy of your data in a structured, portable format.
Right to ObjectYou can object to your data being used for specific purposes.
We will respond to rights requests within 30 business days of receipt. Complex cases may take up to 60 days.
Minor Protection
96cvip provides services exclusively to individuals aged 18 and above. We do not knowingly collect any personal information from minors.
Submitting a national ID or other government-issued document for age verification is mandatory at registration. If we discover that a minor has created an account, that account will be closed immediately and all associated data will be deleted.
If a minor has access to your device, please use parental control software and make sure your account is logged out.
Policy Updates
96cvip reserves the right to update this Privacy Policy as needed. If any significant changes are made, we will notify you through the following means:
- A notification will be sent to your registered email address.
- A clear notice will be displayed on the website homepage.
- The date of any changes will be updated at the top of this page.
Continued use of the platform after any changes takes effect means you accept the updated policy. If you do not agree to the new policy, you have the option to close your account.
Contact Us
For any questions or concerns about this Privacy Policy, or to exercise your data rights, please contact our Data Protection team:
- Email: support@96cvip.ws
- Live Chat: Chat button at the bottom right of the website
- Response Time: Typically within 24–48 hours
Our support team is available 24 hours a day, 7 days a week. Support is also available in Bangla.